First Line Supervision, Fifth Edition

First Line Supervision, Fifth Edition

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... of hours of new employee orientation and a couple of hours observing experienced customer service representatives. ... combination of these skills and qualities as well as the use of the four-step training method helps you be an effectiveanbsp;...


Title:First Line Supervision, Fifth Edition
Author: Charles M. CADWELL
Publisher:AMACOM Div American Mgmt Assn - 2006-01-01
ISBN-13:

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